Terms and Conditions

1. Acceptance of Terms

By accessing and using the services provided by Legend Express Moving ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") accept and agree to be bound by these Terms and Conditions. These terms apply to all services, including but not limited to residential moving, commercial relocation, packing services, storage solutions, loading/unloading, and junk removal.

1.1 Agreement Formation

A binding agreement is formed when:

• You submit a booking request through our website, phone, or email
• We confirm your booking in writing (email or text)
• You make the required deposit payment
• You sign our service agreement (if applicable)

2. Services Provided

Legend Express Moving offers a comprehensive range of professional moving and related services in Columbus, OH and surrounding areas.

2.1 Service Categories

2.2 Service Scope

All services are subject to:

• Availability of our team and equipment
• Weather conditions and road accessibility
• Compliance with local, state, and federal regulations
• Building restrictions and access requirements

3. Booking & Payment Terms

3.1 Booking Process

To book our services:

1. Request a Quote: Contact us via phone, email, or website form
2. Receive Estimate: We provide a detailed estimate based on your requirements
3. Confirm Booking: Accept the estimate and provide required information
4. Pay Deposit: Submit the required deposit to secure your date
5. Receive Confirmation: Get written confirmation with move details

3.2 Deposit Requirements

3.3 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Cash
• Bank Transfer/Wire
• Digital Payments (Venmo, Zelle, PayPal)

3.4 Payment Schedule

• Deposit: Due at time of booking
• Balance: Due upon completion of services (before unloading at destination)
• Storage Fees: Billed monthly in advance

4. Cancellation & Rescheduling Policy

4.1 Customer Cancellations

4.2 Rescheduling

You may reschedule your move:

• Free Rescheduling: More than 7 days notice
• $50 Fee: 3-7 days notice
• $100 Fee: Less than 3 days notice
• Subject to Availability: New date must be available

4.3 Company Cancellations

We reserve the right to cancel or reschedule if:

• Severe weather conditions pose safety risks
• Road closures prevent access to locations
• Equipment failure or unavailability
• Customer provides false or misleading information

5. Liability

5.1 Limitations of Liability

We are NOT liable for damage to:

• Items packed by the customer (unless we unpack and repack)
• Items not listed on the inventory
• Damage caused by inherent vice or defect
• Normal wear and tear
• Acts of God (natural disasters, extreme weather)
• Items of extraordinary value unless declared in writing

5.2 High-Value Items

5.3 Claims Process

To file a claim for damage or loss:

1. Notify us in writing within 7 days of delivery
2. Provide detailed description and photos of damage
3. Submit original receipts or proof of value
4. Allow us to inspect the damaged items
5. Claims must be filed within 90 days of move date

6. Customer Responsibilities

6.1 Pre-Move Preparation

Customers are responsible for:

• Accurate Information: Providing complete and accurate details about the move
• Access: Ensuring clear access to both pickup and delivery locations
• Parking: Arranging parking permits if required
• Utilities: Ensuring electricity and water are available at both locations
• Valuables: Removing or securing cash, jewelry, important documents, and medications
• Appliances: Disconnecting and preparing appliances for moving
• Pets: Securing pets during the move

6.2 Inventory Verification

You must verify the inventory list before and after the move. Any discrepancies must be noted on the Bill of Lading at the time of delivery.

6.3 Payment Obligation

You are responsible for full payment regardless of whether you are present during the move. Authorized representatives must have payment authority.

7. Prohibited & Restricted Items

7.1 Items We Cannot Move

For safety and legal reasons, we cannot transport:

7.2 Perishable Items

• Food items (frozen, refrigerated, or perishable)
• Plants (for long-distance moves)
• Pets and live animals

7.3 Valuable Items (Customer Responsibility)

We recommend you personally transport:

• Cash, coins, currency
• Jewelry and precious stones
• Important documents (passports, deeds, wills)
• Medical records and prescriptions
• Family heirlooms and irreplaceable items

7.4 Customer Acknowledgment

By signing our service agreement, you certify that your shipment does not contain prohibited items. We are not liable for any damage, loss, or legal consequences resulting from prohibited items.

8. Pricing & Additional Fees

8.1 Estimate Types

8.2 Additional Charges

Extra fees may apply for:

• Long Carry: Distance from truck to door exceeds 75 feet
• Stairs: Flights of stairs at pickup or delivery
• Elevator: Waiting time for elevator access
• Shuttle Service: When large truck cannot access location
• Storage: Temporary or long-term storage fees
• Packing Materials: Boxes, tape, bubble wrap, etc.
• Heavy Items: Items over 200 lbs requiring special equipment
• After Hours: Moves starting after 6 PM or on weekends
• Waiting Time: Delays caused by customer or building restrictions

8.3 Price Changes

8.4 Fuel Surcharge

A fuel surcharge may be added to long-distance moves based on current fuel prices. This will be disclosed in your estimate.

9. Disputes, Claims & Resolution

9.1 Dispute Resolution Process

1. Direct Communication: Contact us immediately to discuss the issue
2. Written Complaint: Submit a formal complaint within 7 days
3. Investigation: We will investigate and respond within 14 business days
4. Mediation: If unresolved, we may suggest mediation
5. Arbitration: Binding arbitration as final resolution

9.2 Damage Claims

To file a damage claim:

• Inspect items upon delivery and note damage on Bill of Lading
• Take photos of damaged items immediately
• Submit written claim within 7 days of delivery
• Provide proof of value (receipts, appraisals)
• Do not dispose of damaged items until claim is resolved

9.3 Time Limits

9.4 Governing Law

These terms are governed by the laws of the State of Ohio. Any legal proceedings must be filed in Franklin County, Ohio.

10. Privacy & Data Protection

10.1 Information We Collect

We collect and store:

• Contact information (name, address, phone, email)
• Move details (dates, locations, inventory)
• Payment information (processed securely)
• Communication records

10.2 How We Use Your Information

• To provide and improve our services
• To communicate about your move
• To process payments
• To send service updates and promotions (with consent)
• To comply with legal requirements

10.3 Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10.4 Third-Party Sharing

We do NOT sell your information. We may share data with:

• Service providers (payment processors)
• Legal authorities when required by law
• Business partners with your consent

11. Modifications to Terms

11.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

11.2 Notification

We will notify customers of significant changes via:

• Email to registered customers
• Notice on our website
• Update to "Last Updated" date at top of this page

11.3 Continued Use

Your continued use of our services after modifications constitutes acceptance of the updated terms.

12. Contact Information

12.1 Company Details

Legend Express Moving

5269 Marci Way, Columbus, OH 43228

+1 (440) 334-7244

Emmaculatealem@gmail.com

12.2 Business Hours

12.3 For Questions About These Terms

If you have questions about these Terms and Conditions, please contact us using the information above or visit our Contact Page.